Leading Difficult Conversations

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    A difficult conversation is a conversation that involves addressing a challenging or sensitive topic with another person. It may involve discussing something that is emotionally charged, uncomfortable, or awkward. Difficult conversations often require honesty, vulnerability, empathy, and effective communication skills to navigate the conversation successfully and reach a resolution or understanding. Examples of difficult conversations include addressing conflict, delivering negative feedback, discussing boundaries or expectations, or talking about issues such as job performance, relationships, or personal beliefs.

    Learning objectives

    By the end of this 2 – hour workshop participants will learn how to use several practical approaches to highly effective crucial conversations including holding performance management conversations. Participants will understand the linkage between giving fair and accurate informal and formal feedback, employee performance and engagement.

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    Our Values

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    Advance Together

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    People First

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    Learning Lab Outline

    • Crucial Conversations Model – The Art of Dialogue
    • Creating shared purpose and building mutual respect skills & practice
    • Managing your own emotion – A.B.C.D.E. technique skills and practice
    • Communicating with Impact – Speaking Persuasively – S.T.A.T.E. skills & practice
    • Managing others’ emotions – A.M.P.P. Active & deep listening skills & practice
    • Decision making methods & putting decisions into action.

    Learning Outcomes

    Individual leaders who participate in this workshop will:

    • Learn how to give and receive feedback effectively.
    • Practice giving and receiving feedback.
    • Learn to identify the features of a crucial conversation.
    • Appreciate the differences between discussion and dialogue.
    • Practice crucial conversations.
    • Be armed with a toolkit of simple yet effective approaches necessary to undertake crucial conversations including giving and receiving feedback.

    01 Finance, risk & regulation

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    01 Business change & cost

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    01 Market compliance

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    01 Financial markets

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    01 Financial markets

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